What to do when you receive a delivery


Despite the sturdy packaging materials and the great deal of care our logistics department puts into sending your order, it is still unfortunately possible that your order will not arrive in the condition that you have come to expect from us.

To ensure proper and expedient handling, we ask you to follow these steps so that we can continue to improve our services:

Receiving your order - what to do DURING delivery 

When you receive a delivery in good condition, where no damage to the delivery has been established, please take the following steps:

  1. Count the number of delivered packages.
    Note the number of delivered packages when you sign the consignment note or when you sign digitally.

  2. Sign for receipt
  • Write your name every time
  • Signature
  • Sign for receipt, under the condition of damage being found
  • Number of packages received
  • Date and hour of receipt

If you determine that the package delivered has been damaged, please take the following steps. (Possible damage may include: box is dented, torn, has damp spots, does not have Brouwland tape on the box...)

  1. Accepting the goods:
    Clearly note the damage found on the transport company's consignment note or when you sign digitally.

  2. Refusal of goods:
    Clearly note the damage found on the transport company's consignment note or when you sign digitally.

    Signing for refusal
    • Write your name every time
    • Signature
    • Number of packages refused
    • Date and hour of refusal

Receiving your order - what to do AFTER delivery

After you have determined the delivery is damaged, please send us a transport damage report within 2 business days after delivery.

Attach the photos described in the list below to substantiate the transport damage and use the return form available on our website,  www.brouwland.com/en/returns:

  1. Digital photo of closed box
  2. Digital photo of open box
  3. Digital photo of damaged product

What about concealed damage (the box is still unopened)?

Have you determined that there is damage to the items you ordered after unpacking your order?

Please report this damage to the customer service department within 2 business days.

You can do this by using the return form available on the Brouwland website, www.brouwland.com/en/returns.

To ensure quick and efficient handling, we ask you to substantiate the damage found with digital photos.

Important: save all of the packaging materials!

Keep all of the packaging materials for possible returns. Describe how the product was packaged.

The client is responsible for the handling of any damaged goods that are not returned in their original packaging.

Proper adherence to these instructions will ensure that our customer service department has all of the necessary information to process your complaint as quickly as possible.

 

Best regards,

The Brouwland Team