Complaints

Despite all our efforts to provide you with the best possible service, sometimes you may still not be satisfied. Please inform us within 48 hours of receiving the goods. You can do so by phone (+32 11 40 14 08) or  e-mail. E-mail is best.

Damage during transport must be reported as soon as it is discovered, both to the courier at the time of delivery and in writing to Brouwland (within 48 hours). If you notice that your parcel has been visibly damaged during transport, you must always express your reservations in writing by signing the delivery note on receipt. You should also always take a photo of the damaged delivery and e-mail it to us with your notification of the complaint.